Thank you for trusting us to care for your furry family member. We pride ourselves in going above and beyond for each pet we meet. In order to provide the best care possible we tend to book up quite far in advance, unfortunately this also means we sometimes have to turn clients away when are services are fully booked.
Our pet sitters also set aside personal time during evenings and weekends in order to be available for our client's pets, so we ask that you please contact us as soon as possible if you need to make any changes to your services.
Thank you for helping us keep our availability as accurate as possible! This also ensures we can pay our staff fair compensation for keeping their schedule flexible and making themselves available to care for our client's pets.
A deposit of 50% of the total service cost is required to guarantee the pet-sitting dates. Post-dated cheques must be dated at least two weeks prior to the start of services. There is a minimum $50 administration fee on all cancellations.
Cancellation fees help to cover costs of staff wages and administrative fees, so unfortunately they can not be used toward future bookings.
Once the deposit is received the booking is confirmed and the following cancellation policy is in effect:
This only applies if service costs total $150 or more
This only applies if service costs total $200 or more
This only applies if service costs total $240 or more
This only applies if service costs total $300 or more
**cancellation fees will never be more than 50% of the service costs, unless the service cost is $100 or less, in which case the $50 deposit is retained.
We can reschedule the visit for you at no cost
25% of the cost of one visit
50% of the cost of one visit
Please provide as much notice as possible when requesting any changes to your pet care schedule. Please note that messages are not monitored after hours.